This website is controlled and owned by us and we operate this website to provide information to and communicate better with people who may be interested in learning more our company and our products. In the circumstances set out below your personal information may be shared with our customers (which are clinicians and practices that are trained to provide our products to people who qualify).
- in accordance with the Privacy Act 1988 (the “Act”), which regulates the collection, storage, use and disclosure of personal information.
Information Collected from You
We may collect and process personal information (such as your name, contact details and how you heard about us) when you:
- Contact us about any of our services or the services of customers of the company;
- Fill in a form on the website;
- Send correspondence to us; and/or
- Visit our website.
We may also collect:
- other (ie non-dentifiable) information including, but not limited to, traffic data, location data and other communication data and the parts of the website that you access.
If we determine that you qualify as a potential candidate for our product(s), then our representative will send all of your information to a customer near you. The customer will contact you to schedule an appointment and see if our product(s) might be right for you.
You do not have to provide us with your personal or sensitive information but, if you do not provide us with the information we require, we may not be able to provide you with the information that you have requested from us, our customers or our representatives.
Unsecured Email Warning
Please note that any information you send to us, our customers or our representatives via email is sent via an unsecured email link. Due to the nature of the Internet there is a possibility that unsecured (unencrypted) email could be intercepted and read by third parties. We assume no responsibility for interception of confidential information that you send in an unsecured (unencrypted) email message, which you do at your own risk.
Disclosure of Your Personal Information
In addition, there may be some other limited circumstances in which we, our customers, or our representatives may share or transfer your personal information, for example:
- to comply with a legal or regulatory requirement;
- to enforce the Terms and Conditions governing the use of this website;
- to protect our, your or any third party’s rights, property or safety;
- in the event we buy or sell any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
- in the event we are the subject of a corporate sale, merger, reorganization, dissolution or similar event.
This website is intended for use by residents of the country in which our customers are located, however, as part of providing our services, we may transfer your personal information to our servers or to our vendors in countries outside of your country of residence, including the United States of America.
Use of Personal Information
We, our customers, our representatives, and our affiliates do not sell, trade, or rent your personal or sensitive data to others. We, our customers, our representatives, our affiliates and third-party vendors may use the information you provide to:
- provide you with the information that you have requested (including re-directing your enquiry to the appropriate medical practice);
- determine your eligibility for the product that you are enquiring about;
- respond to your e-mails, answer your questions or provide appropriate follow-up;
- process and deal with any complaints or enquiries by you;
- help us monitor, develop and improve the content and functionality of our website to better understand our customers and markets, and to improve our products and services;
- contact you in the future to ask your opinions and/or tell you about products or services we believe might be of interest to you, but only if you give us your prior consent to do so. If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications;
- allow you to participate in interactive features of the website, when you choose to; and
- notify you about changes to the service you have requested.
Anonymous Data Collected Through This Website
In addition to the information you provide when you use our website, we use technology to collect anonymous information about the use of our website, which is gathered without you actively providing the information. For example, we use technology to track how many visitors access our website, the date and time of their visit, the length of their stay, and which pages they view. We also use technology to determine the address from which they accessed our site (for example, if they connected to this website by clicking on one of our banner ads from another website). This technology does not identify you personally. It simply enables us to compile statistics about our visitors and their use of our website. We, our customers, our representatives and our affiliates may use this anonymous data and share it with third parties to improve the content and functionality of our website, to better understand our customers and markets, and to improve our products and services.
We may collect information about your computer, including (where available) your IP address, operating system and browser type, for system information. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
In order to collect the anonymous data described in the preceding paragraph, we may use temporary “cookies” that collect the first level domain name of the user (for example, if your email address is “firstname.lastname@example.org,” the cookie collects the “xyz.com” portion of your email address) and the date and time you accessed this website. Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information that is sent to your browser and stored on your computer’s hard drive. Cookies keep track of non-personal information such as the URL that you came from and go to next, your navigation through the website (for example, the advertisements that you click on), the browser and operating system that you use, and your IP address. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. At the present time, we only use temporary or “session” cookies. These cookies expire when your browser window is closed. Some of the cookies we use are essential for the site to operate.
Access to your Data
The Act entitles you to request access to or correct the personal information held about you. Your right to request access can be exercised in accordance with the Act. You will not be charged a fee for lodging a request for access. However, any access to the personal information we hold about you may be subject to a fee to meet our reasonable costs in providing you with such access.
Third-Party Information and Websites
Notification of Changes to this Policy
If you wish to make a complaint about the handling of your personal information or a breach of the privacy principles set out in the Act, you can contact us via the phone number or the submission form on this website. We will promptly investigate your complaint and contact you in writing to notify you of the steps we will take to attempt to resolve your complaint.